We are seeking an experienced professional with proven skills to coordinate City Harvest’s gift entry process utilizing Raiser’s Edge. The qualified Donor Systems Associate will also develop and cultivate relationships with current donors and expand fundraising activities through the telephone and e-communications. Day to day activities will include tasks such as opening mail and sorting donations, preparing daily deposits for the finance department, processing monetary contributions, (including web-site and credit card gifts) to City Harvest, and handling in-house acknowledgments for donors. This position reports to the Associate Manager of Donor Systems and will work in conjunction with the External Relations team as well as other departments in the organization.

Key Responsibilities

• Prepare cash and check deposits on a daily basis
• Enter data regarding donors and their contributions according to monthly deadlines; maintain and ensure accuracy of data to ensure financial integrity of City Harvest’s contribution records; creating and updating constituent records, gift tracking, pledge acknowledgements and donor activities. Ensure proper coding of donations by fundraising staff.
• Organize and maintain donation backup files
• Communicate with donors and resolve problems regarding incomplete donations (e.g., incomplete or inaccurate credit card data; follow up on envelopes without checks; credit card forms without an amount, etc.)
• Work with Direct Mail Manager to ensure proper acknowledgement of high-level direct mail donors
• Oversee monthly donor program gift processing including day-to-day relationship with outside credit card/gift processor
• Work with Associate Manger of Donor Systems to process  gift adjustments in database
• Generate all tribute letters as well as special acknowledgment letters to children who donate to us
• Coordinate and train volunteers to help during times of heavy volume with acknowledgments and data processing
• Work with the Associate Manager of Donor Systems in implementing and training for City Harvest staff members who use Raisers Edge ensuring new and existing staff receive orientation, training and support on the use of Raiser’s Edge policies and procedures, including training on proper data entry/extraction and report generation
• Performs other duties as needed; provides back up support for Associate Manager of Donor Systems

Requirements

• Bachelor’s Degree or equivalent work experience required
• Knowledgeable and experience working with Raiser’s Edge - able to hit the ground running.
• Strong customer service, donor relations, and communication skills
• Strong computer skills (Microsoft Word, Power Point and Excel)
• Excellent organizational and administrative skills with an acute eye for detail
• Ability to work both independently and as an effective team member
• Comfort and courtesy in speaking with high level donors on the phone, customer service oriented individual who thrives off of interaction with a wide variety of people
• Impeccable follow-up skills and ability to implement systems to ensure consistency and follow-through
• Ability to plan, prioritize, coordinate and manage multiple projects simultaneously, while meeting deadlines
• Successful in working within a multi-functional team environment
• Ability to find job satisfaction in doing routine tasks efficiently and with high quality

City Harvest conducts background checks. To apply, please submit your resume/CV, cover letter with salary requirements to: .(JavaScript must be enabled to view this email address). Please include Associate – Donor Systems in the subject line.  Qualified candidates will be contacted by phone and/or email.

City Harvest is an Equal Opportunity Employer